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Damages & Loss

Damages & Loss Policy
Trust Is In Our Experience

Damaged Or Your Purchase Hasn't Arrived?

All damaged goods and losses must be reported by email or phone call within 24 hours of receipt of your order. After this period has lapsed, we will not accept responsibility for damaged goods. Failure to do this will invalidate any claims made. The goods you receive should be checked before accepting delivery / signing for to the best of your ability. If they have clearly been damaged in transit they should be returned to sender and not signed for, this way we have a basis for a claim against the courier.